How is a rental booked and confirmed?
A rental is confirmed when you sign the itemized quote and pay by card through the text or email link. The quote lists unit type, quantity, rental dates, delivery, pickup, servicing, tax and any rush charge. Mark Rental Works holds the unit and truck slot once payment clears.
Business accounts with approved terms are invoiced instead. Tax-exempt customers must send a valid Texas exemption certificate before delivery.
When is payment due and what is accepted?
Payment for event and short rentals is due in full at booking. Long-term rentals bill on a 28-day cycle, charged to the card on file at the start of each cycle. We accept Visa, Mastercard, American Express and Discover. We do not accept cash at delivery.
The first 28-day cycle includes delivery. Later cycles are billed at the lower recurring rate shown on your quote. The amount you sign is the amount charged; we do not add fuel surcharges after signing.
How does renewal work on long-term rentals?
Long-term rentals renew automatically every 28 days until you request pickup. Pickup is not automatic on long-term units. Call (972) 812-6200, text, or email to request pickup, and billing stops on the day you make the request. Partial cycles are prorated as shown on your quote.
Event and short-term rentals end on the pickup date written on your quote and do not renew.
What is the cancellation and reschedule policy?
You can cancel or reschedule for free until 7 PM Central on the business day before the scheduled delivery, with a full refund. Business days are Monday through Saturday. After that deadline, a trip fee may apply. Same-day orders can be cancelled free until a truck is dispatched.
If we cannot deliver on the confirmed day because of our own scheduling, you choose a new date or a full refund.
What site access does the customer provide?
The customer provides a level, firm spot within about 15 feet of where the truck can park, with clear access free of low wires and locked gates. A standard unit needs about 48 inches of gate width. If the driver cannot reach or place the unit, a return-trip fee may apply.
Mark the spot with a cone, flag or ribbon and share any gate code. The customer is responsible for permits, HOA approval and placement on property they control.
Who is responsible for damage, theft or misuse?
The customer is responsible for rented units from delivery to pickup, including damage from fire, vandalism, tipping, graffiti or theft. Normal wear is not charged. Repair or replacement costs are billed at actual cost. Mark Rental Works is not responsible for normal ground marks on lawns or landscaping at the placement spot.
Do not move units, add chemicals, or dispose of trash, diapers or hazardous materials in the tank. Extra cleaning needed for misuse is billed per visit.
What servicing is included?
Rentals of 28 days include one service visit per week: pump-out, cleaning, deodorizer refill and restock of toilet paper and hand sanitizer. Event rentals arrive cleaned and stocked and are not serviced during the event unless service is ordered. Extra service visits are quoted before they are scheduled.
Units must be reachable on service day. If a locked gate blocks service, the visit counts as completed.
How does pickup work?
Event units are picked up on the date on your quote, usually the next business day after your event. You do not need to be present. Long-term units are picked up after you request it, normally within 1 to 2 business days. The unit must be accessible and free of trash on pickup day.